At Lunaria, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit www.lunaria.biz, place an order, contact us, or interact with our website.

 

1. Information We Collect

 

We may collect the following types of information:

 

Personal information you provide:

- Name

- Email address

- Phone number

- Billing address

- Shipping address

- Order details

- Gift message or customization details, if provided

- Any information you submit through contact forms, checkout, or customer support messages

 

Payment information:

Payments are processed securely through third-party payment providers. Lunaria does not store full credit card numbers or complete payment details.

 

Automatically collected information:

When you visit our website, certain information may be collected automatically, including:

- IP address

- Browser type

- Device information

- Pages visited

- Website activity

- Cookies and similar tracking technologies

 

2. How We Use Your Information

 

We use your information to:

 

- Process and fulfill orders

- Ship products

- Communicate about your order

- Provide customer support

- Send order confirmations and updates

- Respond to questions or requests

- Improve our website, products, and customer experience

- Prevent fraud or unauthorized transactions

- Comply with legal, tax, accounting, and business obligations

- Send marketing emails or promotions only when permitted or when you have opted in

 

3. Sharing Your Information

 

We do not sell your personal information.

 

We may share necessary information with trusted third parties who help us operate our business, including:

 

- Website and ecommerce platform providers

- Payment processors

- Shipping carriers

- Delivery providers

- Email or marketing service providers

- Analytics tools

- Legal, tax, or compliance advisors, when necessary

 

These providers only receive information needed to perform their services.

 

4. Cookies and Tracking Technologies

 

Our website may use cookies and similar technologies to improve site performance, remember preferences, analyze traffic, support checkout functionality, and improve the shopping experience.

 

You may be able to disable cookies through your browser settings, but some website features may not work properly without them.

 

5. Email Marketing

 

If you subscribe to our email list or agree to receive updates, we may send you product news, promotions, gift ideas, or special offers.

 

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@lunaria.biz

 

6. Data Security

 

We use reasonable technical and organizational measures to protect personal information. However, no website, payment system, or online transmission is completely secure. By using our website, you understand that information is transmitted at your own risk.

 

7. Data Retention

 

We keep personal information only as long as necessary for business, legal, tax, accounting, customer service, and order fulfillment purposes.

 

8. Children’s Privacy

 

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it if appropriate.

 

9. International Visitors

 

If you access our website from outside the United States, your information may be processed in the United States or in other locations where our service providers operate. By using our website, you understand that your information may be transferred and processed outside your country of residence.

 

10. Your Choices

 

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, tax, accounting, fraud prevention, or order fulfillment requirements.

 

11. Third-Party Links

 

Our website may contain links to third-party websites or services. Lunaria is not responsible for the privacy practices, content, or policies of third-party websites.

 

12. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on our website and will apply going forward.

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13. Contact

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If you have questions about this Privacy Policy, please contact us at: info@lunaria.biz

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