Lunaria ships from South Florida.

 

Most orders are processed within 1–3 business days. U.S. standard shipping usually takes 3–6 business days after processing. Priority shipping usually takes 2–4 business days after processing.

 

Free U.S. standard shipping may be available on qualifying orders. Local delivery may be available in selected areas of South Florida.

 

International shipping is available only to selected countries. International customers are responsible for any customs duties, import taxes, VAT, or local fees charged by their country. These fees are not included in Lunaria’s product prices or shipping rates.

 

Some gift box items may not be available for international shipping due to customs restrictions. If an item cannot be shipped internationally, we will contact the customer before fulfilling the order.

 

Please make sure your shipping address is correct before placing your order. Lunaria is not responsible for delays or returned packages caused by incorrect or incomplete addresses.

 

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can review the issue and help resolve

 

 

Return Policy

 

At Lunaria, every order is prepared with care. We want you to love your purchase, and we are here to help if something is not right.

 

Please review our return policy before placing your order.

 

1. Return Window

 

Eligible items may be returned within 14 days of delivery.

 

To be eligible for a return, the item must be:

 

- Unused

- Unworn

- In its original condition

- In its original packaging

- Accompanied by proof of purchase or order number

 

2. Non-Returnable Items

 

For hygiene, safety, customization, and product integrity reasons, the following items are final sale and cannot be returned:

 

- Earrings or jewelry that has been worn

- Custom or personalized items

- Made-to-order items

- Gift boxes that have been opened, used, damaged, or partially consumed

- Food, sweets, tea, honey, or edible items

- Candles or self-care items that have been used

- Sale, clearance, promotional, or final sale items

- Gift cards, if applicable

 

3. Gift Boxes

 

Gift boxes must be returned complete, unused, unopened when applicable, and in original packaging. If a gift box contains food, sweets, tea, honey, or other consumable items, it may not be eligible for return once shipped or delivered.

 

4. Damaged or Incorrect Items

 

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@lunaria.biz

 

Please include:

 

- Your order number

- A description of the issue

- Clear photos of the product

- Clear photos of the packaging

 

After reviewing the issue, we may offer a replacement, store credit, or refund depending on the situation.

 

5. Return Authorization

 

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

 

To request a return, email us at: info@lunaria.biz

 

Once your return request is reviewed, we will provide instructions if the item is eligible.

 

6. Return Shipping

 

Customers are responsible for return shipping costs unless the return is due to an error by Lunaria or the item arrived damaged or incorrect.

 

Original shipping charges are non-refundable unless required by law or unless the issue was caused by Lunaria.

 

We recommend using a trackable shipping service. Lunaria is not responsible for returned packages lost in transit.

 

7. Refunds

 

Once we receive and inspect your return, we will notify you whether the refund is approved.

 

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

 

8. Exchanges

 

Exchanges may be available depending on product availability. If the item you want is unavailable, we may offer store credit or a refund for eligible returns.

 

9. Cancellations

 

Orders may be canceled only if they have not yet been processed, prepared, or shipped.

 

Please contact us as soon as possible at info@lunaria.biz if you need to request a cancellation. We cannot guarantee cancellation once fulfillment has started.

 

10. Contact

 

For return questions, please contact us at: info@lunaria.biz

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